Shipping and Returns

Delivery

 **** FREE In store Pick Up at O'Connor or Osborne Park ****

OR
 $12.99 Flat Rate Shipping Australia Wide
(Excludes Oversize/Heavy Items)  
*Please select your preferred option at checkout*
 
062243427235.
.Stock is subject to availability. Although we aim to ensure information on our website is correct, we reserve the right to change pricing and availability to its correct form if found to be incorrect.

Additional freight charges may be incurred for large or heavy items and deliveries to remote locations within Australia.

We regret we cannot ship outside Australia, however we specialise in delivering gifts within Australia to friends and family of international customers. We will happily gift wrap (not oversize) Please make request in the notes section. 

Domestic shipping takes 7-10 business days, plus an additional 1–3 days for rural and remote areas. These time frames cover the processing of your order and delivery by our courier.

 COVID19 - Australia Post are still experiencing some delays on delivering Australia Wide. We are very sorry but this is totally out of our control. All orders and still being picked and packed as normal. But due to cancellation of flights and closures on borders, this has severely effected the Australia Post delivery service. We are seeing some orders take double the time to be delivered, and also some not being scanned correctly into the system & not showing delivery movement until the order is delivered. So please understand there may be some delays in this crazy time. Thankyou! 

 

Exchange

If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required.
If you experience problems with your goods or order then please contact customer service: online@theplayroom.com.au or call 08 9242 2003 or 08 9331 8004 

Special ordered large items (ie an item we do not keep stock of and where we raise an order direct to you from a supplier), except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.

Refunds

If an item is faulty or damaged you must inform us within 7 days of receipt.

We will replace or refund any faulty products and pay for the return freight on receipt and inspection of the goods. Include a letter indicating the problem with the item, and supply a copy of the online delivery note or tax invoice.